Goodyears Outdoors Website
Terms and Conditions
This website is operated by Goodyears Outdoors Ltd. As user of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website.
1. Order Processing
We accept orders via this website or telephone. We can be contacted on 01983 861212, between 9.30am - 5.00pm, Monday to Saturday.
The order will be dispatched within 2 working days of receipt of order unless we have informed you that we do not accept your order or you have cancelled it. If stock is not available then we will contact you to advise.
2. Delivery Charges
Delivery charge to UK Mainland or the Isle of Wight - £4.95
We currently do not deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, Northern Ireland or the Republic of Ireland.
All goods will be sent recorded delivery to the address on the order and must be signed for by an adult over 18 years on delivery.
If the first delivery is unsuccessful a card will be left and it is your responsibility to contact the carriers to arrange redelivery/collection.
Small items will be sent by Royal Mail First Class Recorded Delivery, as such delivery times will be subject to Royal Mail and Goodyears Outdoors cannot be held liable for any delay due to the Royal Mail.
The majority of items will be sent via City Link and should be delivered by 17:30pm the day after dispatch to UK Mainland addresses, Goodyears Outdoors cannot be held responsible for any delay due to City Link.
3. Damage in transit, shortages, incorrect goods or non-delivery
From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.
4. Payment
Payment will be taken from your card at the time the order is received. Goods are subject to availability and we will endeavour to check that they are available at time of order. In the event we are unable to supply the goods we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
Payments are processed for Goodyears Outdoors by PROTX, the largest online independent Payment Service Provider in the UK.
Title to any goods you have ordered on this website will pass to you on delivery of the goods provided that payment has been received in full for the products.
All prices include VAT (where applicable) at the current rates but exclude delivery charges.
5. Right to Cancel
You may cancel your order at any point from time of placing the order up to seven working days after receiving the goods, this is your "cooling off" period. To exercise this right please inform us in writing (by e-mail or letter) within seven working days from the day you receive your order. If the goods have already been sent you will need to return them to us in their original packaging at your own cost and by recorded delivery. Once we receive the goods we will process a refund as quickly as possible.
The goods must be returned unused and in pristine condition to be returned back to stock. Tents must not have been pitched, even indoors, as they cannot then be re-entered into stock for resale.
6. Returns Policy
We will exchange, credit or refund any item at full cost (excluding the original postage) whatever reason you have to return if provided they are returned within 16 days. You will need to return them at your own cost and by recorded delivery.
The goods must be returned unused and in pristine condition to be returned back to stock. Tents must not have been pitched, even indoors, as they cannot then be re-entered into stock for resale.
We will cover the postage of replacement items.
Contact us on 01983 861212 or e-mail (sales@goodyears.co.uk ) before returning the item.
If the item is faulty please contact us on 01983 861212 or email - sales@goodyears.co.uk. We will either refund, replace or repair the goods at our discretion.
7. Description of Goods
The descriptions given are believed to accurate to the best of our knowledge. We would however recommend that you check specific technical details of products with the manufacturer if in doubt. We supply products as supplied to us from the manufacturer.
8. Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
9. Contact Details
We can be contacted on 01983 861212, Monday to Saturday 9.30am to 5.00pm, by email at sales@goodyears.co.uk or by letter at:
Goodyears Outdoors
61 Regent Street
Shanklin
Isle of Wight
PO37 7AE
10. Goodyears Outdoors Ltd is registered as a private limited company with the Registrar of Companies for England and Wales (Company No 4070357). The registered office address is C/O Garbetts, Arnold House, 2 New Road, Brading, Sandown, Isle of Wight, PO36 0DT. VAT No 723 2795 31
This policy does not affect your legal rights
